If you consider software for running your infrastructure, support is key. All to often software solutions cannot be used to the full extent of their capabilities because it is too difficult to get support. vPanorama is from ground-up built for virtual support that helps you to get the most out of your infrastructure.

What is Virtual Support?

TBD Networks leverages virtualization technology for a better and simpler support experience. Our support team mirrors your complete virtual appliance in our lab environment. If anything goes wrong we can see it on a live mirror of your system. No long discussions on the phone or in a web session.

How does it work?

1. If there is an issue in your environment or if you suspect that the software is not working properly, just click TechSupport and upload the complete state of your system to our Tech Support team.
2. Our tech support team can mirror your environment in our virtual support environment and starts to analyze right away. No more long sessions on the phone or over the web. In over 90% of cases we can identify the issue without any further interaction.
3. Since we have the simulated environment we can also provide the solution much faster than conventional support teams, in most cases in under 24 hours. Using TBD's packaging mechanism fixes or configurations can be deployed using the built-in web interface and your are back up and running in no time.

Would you like to see more?
A trial of a vPanorama appliance is at the same time a trial of our Virtual Support. Sign up here.